TERMS & CONDITIONS
You are being requested to read our terms and conditions carefully on behalf of yourself and all the members of the party as they set out our respective rights and obligations. This agreement is between you and our company “FLORA TRAVEL CENTRE LIMITED”, and is govern by the laws of England.
YOUR CONTRACT
In these booking conditions "we" and "us" indicate “FLORA TRAVEL CENTRE Limited” and “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
Our company works as a sub agent for third party suppliers, such as consolidators, airlines, tour operators, companies, hotel companies and travel insurance companies. This means that, when you make a booking with us, the contract for the travel arrangement is between you and the supplier. As such, the supplier's booking conditions including airlines' conditions of carriage apply to your booking, in addition to those set out here. Please make sure that you have read the supplier's conditions in the booking form before completing your transaction with us. If you need terms of your booking in email where you will see date change policy and cancelation policy and other important information of your booking so you can easily request a copy of the supplier's conditions from us for that you can contact or email us.
All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
Liability Protection As agent we accept no responsibility for the acts or omissions of the supplier, or for the products and services provided by them. However, we may still be liable to you if we have been negligent, have misrepresented important information.
Your Obligations You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. In order to make a purchase you must be at least 18 years old, be purchasing for yourself and have the legal capacity to make the transaction. In the case of you making a booking for a group/part/family you will be responsible for payment of all.
You must make sure that all the information you provide to us is true and accurate as per your travel documents and please ensure that you notify us in writing immediately of any change to your address, email address or telephone number and failure to supply correct and complete credit or debit card details, including cardholder name/ billing address, may result in delays to the issue of your tickets, increases in the fare, or at worst cancellation of the booking, so please ensure that the details you give match those on the card/ statement. You must not use the website for speculative, false or fraudulent bookings.
APPLICABLE TO ALL BOOKINGS
(a) has read these Booking Conditions and agrees to be bound by them
(b) Consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data such as information on health conditions or disabilities and dietary requirements.
(c) is over 18 years of age at the time of booking and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
(d) Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
All services offered are subject to availability. Fares are not guaranteed until they are ticketed.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.
SUPPLIER CONDITIONS:
You are responsible for complying with any airline's terms, for example in relation to check-in times, reconfirmation of flights and other matters. FLORA TRAVEL CENTRE Ltd accepts no responsibility for bookings cancelled due to non-compliance with the airline's rules.
For scheduled flight tickets there are additional terms which apply to each fare. These terms may include, for example, conditions relating to changes, refunds, minimum and maximum duration of stay. Generally, the more flexible the ticket, the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
Booking/ Reservation Condition: All travel products and services featured on the site are subject to availability.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.
You must provide us with all the information which we require. You must also ensure that all information which you provide is accurate and that passenger information is provided as it appears on the passport.
You must also ensure that the credit or debit card you are using is your own or, subject to our acceptance, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.
Please note that we do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components until you make the payment and the same is confirmed. If we accept your booking we will process it (subject to availability) and debit payment from you. From this point cancellation charges will apply. We will send you a confirmation or e-ticket with invoice. As soon as you receive the confirmation from your side that all details are correct we issue the ticket, Please check the details carefully and inform us immediately if anything appears to be incorrect so that we can correct it before ticket issuance as it may not be possible to make changes later and changes to the booking after it has been made will attract additional cost payable by you including charges of the suppliers as well as administration fee as applicable. Once you have confirmed these details we will proceed to confirm
We are happy to forward details of any additional requirements you may have for example seating or diet preferences, assistance, etc. to the relevant travel supplier. These are treated as special requests, and as such fulfillment of these requests cannot be guaranteed.
PAYMMENTS
You must pay the balance by the due date shown on the confirmation invoice or booking email. Please note for some bookings full payment may be required IMMEDIATELY i.e. before you receive the confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers.
PRICING
All our prices are quoted in British Pounds Sterling and subject to availability. All fares quoted at the 'confirmed quotation' stage include pre-payable taxes and applicable transaction fees. These are added together to form your final quotation. Please note that for some destinations a departure and/ or arrival tax is payable locally. It is the passenger's responsibility to pay such taxes, and FLORA TRAVEL CENTRE Limited accepts no responsibility for denied boarding resulting from failure/ inability to pay such taxes. The price you pay for your tickets is likely to include a booking/ transaction fee made by The Flights Booker which is our fee for making and administering your booking, and is non-refundable. Service fees are also charged for other forms of administration, including, but not limited to, reservation changes and refund applications
For our 'Special Fares' for scheduled flights, these are subject to verification by our ticketing staff. Should we be unable to honor the fare quoted, we will Endeavour to notify you within three working days
Where we book a product priced in a different currency, we reserve the right to include an additional amount to cover the costs of currency conversion and exchange rate fluctuations. Denied Boarding, Flight Delays and Cancellations Details of these rights are available from airlines and are also displayed at European airports. Any payment/ reimbursement in such cases is the responsibility of the airline.
Community List
Under European regulations we are required to bring to your attention the existence of a Community List of air carriers which are subject to an operating ban within the EU. The list can be viewed at www.ec.europa.eu/transport/air-ban/list_en.htm.
Pregnancy
If you will be traveling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline's policy before making a booking. In some cases travel may not be permitted, or you may be required to travel with a doctor's letter, or even obtain a medical clearance from the airline. You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit to travel. Travelling with Infants Airlines require that infants must be of a minimum age (typically six weeks) before they will be permitted to travel. Please ensure that you are aware of the airline's policy before making a booking. Infants must sit on an adult's lap or occupy an infant seat – please contact the airline you are traveling with for details of appropriate seats. To qualify for an infant fare, the infant must generally be under two years old on the date of return travel. Children aged two years or above must occupy a seat. Paying for your booking Payment can be made by various Debit / Credit cards mentioned on site, by E commerce link. We may be required to pass your card details to the relevant supplier for fulfillment of the booking. Scheduled flights & web fares. Full payment is required at the time of booking, by debit or credit card. We reserve the right to cancel bookings before or after ticket issue if payment is declined by the card issuer, or if incorrect card details or billing information have been supplied. FLORA TRAVEL CENTRE Limited will not be liable for any increase in fare due to payment failure. Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or email to us proof of your address and a copy of the credit/ debit card and recent statement, or a copy of the cardholder's and/or passenger's passport/s, before issuing any tickets. We reserve the right to insist that travel documents be sent to the billing address of the card used to pay for the booking.
FLORA TRAVEL CENTRE reserve the right to pass on any charges relating to card charge backs. As a British company it is not always possible for us to successfully complete the necessary security and identity checks on cards which are registered to billing addresses outside the United Kingdom. If you make a booking using a credit card registered outside the UK, we reserve the right to reject your booking if we are unable to satisfactorily complete the relevant checks.
CANCELLATION OF THE BOOKING
Cancellations / Amendments by You Any cancellation or amendment you wish to make to your booking will be subject to the relevant supplier's conditions. Some tickets are non-refundable and/ or non-changeable; in other cases it may be possible to amend or cancel your booking subject to a penalty charge. It must be emphasized that the vast majority of airline tickets are non-transferable, and as such name changes are not normally permitted.
It is therefore essential that you enter passengers' names as per passport at the time of booking. For scheduled flight bookings, the rules regarding cancellations and amendments for the fare purchased are shown during the booking process, please ensure you read these carefully.
We as agent for the airlines/consolidator must abide by the airlines' terms and conditions – we are unable to deviate from the fare rules/ supplier's conditions. Where changes or refunds are permitted, FLORA TRAVEL CENTRE will apply administration fees and in addition to any fees charged by the supplier only if you ask us to amend or cancel your booking. This is to cover the costs we incur in administering cancellations and amendments. Any request to amend or cancel a reservation must be notified us in writing, and cannot be auctioned until received by us. Requests received outside our opening hours cannot be processed until we reopen the next working day.
Admin fees of £75 per passenger will be charged as cancellation penalty in case of pre/post ticket issuance on top of airline penalty. If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any refund. If you wish to proceed with the cancellation, you must notify us in writing. (If you do not advise us of your intention to cancel a booking before the scheduled departure time, or do not check-in, this will be recorded by the airline as a 'no show' and is likely to result in the forfeit of all monies paid). Where a refund is permitted, this may take some time, typically 10-16 weeks, to be authorized by the airline. Once authorized, any refund will be made to the debit or credit card used to make the original booking. It is vital that you advise us when you cancel the booking if that card is no longer valid. Any refund made will be nett of any cancellation charge from the airline or tour operator. Many airlines also charge an additional fee to process refunds. Refunds of any kind will also be subject to our usual administration fees. Booking fees, credit card charges, postage costs and any amendment fees you may have paid for any previous changes are also non-refundable. In the case of non-refundable scheduled flight tickets, it may be possible to claim back any unused taxes. Please note that not all taxes are refundable. Some airlines do make a fee for processing such requests, and in some cases the charge exceeds what you would get back. Please ask for details when you cancel your booking.
AMENDMENDS
If you wish to change your booking please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any changes. If a change is permitted, we may ask you to confirm in writing that you wish to change the booking. Any changes are subject to availability, limitations and restrictions of the relevant travel supplier.
If a change increases the cost of your booking, you will need to pay such extra costs. Changes of any kind will also be subject to our usual administration fees. Cancellations / Amendments by the Travel Supplier Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons.FLORA TRAVEL CENTRE is not responsible for, and has no control over, such changes, we will do our best to assist when such situations arise. In the unlikely event that your flight is cancelled by the airline or tour operator, your rights and remedies will be governed by the supplier's conditions/ airline's conditions of carriage. As a result you may be entitled to:
(a) Carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) some other right or remedy. In the event of schedule changes made prior to commencement of your journey, it is not always necessary to have your tickets reissued or revalidated, but we will advise you should this be necessary. The Flight Bookers take no responsibility for any flight rescheduling en route. Insurance Many suppliers require you to take out travel insurance as a condition of booking with them. In any case, we strongly recommend that all our customers arrange adequate travel insurance for the duration of the trip, since circumstances may arise where neither Wayfarers nor the supplier are liable. It is recommended that insurance is taken immediately upon making the booking, in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. In most cases cancellation fees will apply if you need to cancel your booking before you travel. We do not sell travel insurance, and will be pleased to quote a premium for your journey on request. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. Please read the policy carefully to ensure that this is suitable and adequate for your needs.
TICKETS
The type of tickets which will be issued for your booking depends on the airline and route you are booking. The majority of airlines are increasingly issuing electronic tickets and we will issue electronic tickets and e ticket will be sent by email but on special request ticket can be post. For charter flights, paper tickets will be sent by normal post.
Contact Us
If you lose your paper tickets, you must notify us as soon as possible. It may be possible to reissue them for a fee (depending on the airline's/ supplier's rules). If so, the cost may depend on the circumstances of the loss and how close to the departure date you discover it. In all cases, the charge, and procedure to be followed, will vary according to the airline's policy. FLORA TRAVEL CENTRE reserves the right to charge fees to cover the administration costs of this. However, not all tickets can be reissued, in which case you may need to purchase a completely new ticket. If a lost ticket cannot be reissued, a refund can be requested from the airline: any refund is at the airline's sole discretion and is not guaranteed. Such refunds may take up to a year to be authorized by the airline. Non-Delivery / Non-Receipt of Tickets It is your responsibility to advise us if you do not receive your tickets/ e-tickets.
We cannot accept responsibility if you fail to receive your e-tickets due to providing an inaccurate email address or your junk email settings. We recommend that you call us immediately inform us if you do not receive your e ticket by email so that we can resend it your email address or by post on your request.
FORCE MAJEURE
We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseen circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by contacting the Foreign and Commonwealth Office.
PASSPORT/ VISAS AND HEALTH REQUIRMENTS
It is your responsibility to ensure that you understand and comply with all the passport, visa and health requirements of all the countries involved in your itinerary (including those that you transit).
It is your responsibility to ensure that you are in possession of a valid passport for your journey. Your passport must also be legible and intact. When making your booking you must ensure that the names you provide match those shown on the passengers' passports. Most countries require that your passport is valid for a period of at least six months after your return travel date: we recommend that you check with the embassy to confirm exact requirements.
It is strongly recommended that children hold their own individual passports; where a child is still included on a parent's passport you are advised to check that this will be suitable for the destination you are visiting before making a booking. Many countries still require passengers to obtain a visa, and in some cases transit visas may be required for countries which you pass through en route to your destination (even when you do not leave the aircraft). We can provide general information about the passport and visa requirements for your trip. Alternatively, for the most up to date information, we recommend that you contact the embassies of the countries you are travelling to through. We recommend that you do this well in advance of travel, as visas for certain countries can take some time to obtain. Some countries also have additional immigration requirements, for example South Africa requires passengers to have at least 2 blank pages in their passports. For travel to the USA, a machine-readable passport is required, among other requirements, details of which may be found at www.usembassy.org.uk. Most destinations will require proof of return travel. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please check all details in respective country website. Regarding health, you are strongly advised to check with your GP prior to travel for up to date information regarding vaccinations which may be required or recommended for your destination/s. Please note that some countries may require proof of certain vaccinations as a condition of entry. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Please note that health and immigration requirements can change at short notice. Neither we FLORA TRAVEL CENTRE nor the suppliers can accept any responsibility if you are denied boarding or are deported due to failure to comply with the above and you will be responsible for any costs.
SERVICE CHARGES
we apply a service charge for certain services we provide. These charges are non-refundable. These are in addition to any fees charged by the supplier. Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate.
DICLAMER
Images and logos contained are protected by copyright laws, in case you find any content on our website which violates your privacy or any copyright laws then report us on query@floratravelcentre.co.uk or call us on 02031374360, if we find your claim legitimate then we will remove the reported content immediately.